Terms of sale

Kaessar – Terms & Conditions

Welcome to Kaessar. By placing an order on our website, you agree to the following terms and conditions.

1. Orders

All products are offered subject to availability.
If an item becomes unavailable after your order, we will notify you promptly and offer an exchange, store credit, or refund.

2. Prices and Currencies

All prices are displayed in euros (€) by default.
However, prices are automatically converted and displayed in your local currency at checkout, depending on your shipping country:

  • 🇫🇷 France: euros (€)

  • 🇩🇪 Germany: euros (€)

  • 🇬🇧 United Kingdom: pounds sterling (£)

  • 🇦🇺 Australia: Australian dollars (AUD)

  • 🇦🇪 United Arab Emirates: UAE dirhams (AED)

  • 🇺🇸 United States: US dollars (USD)

Exchange rates are updated automatically based on real-time market data.
Kaessar reserves the right to adjust prices at any time without prior notice, but confirmed orders remain billed at the rate active at purchase.

3. Payment

Payment is due immediately upon checkout.
We accept secure payment methods displayed on our website at the time of purchase (credit/debit card, PayPal, Apple Pay, etc.).
All payments are encrypted and processed through trusted international partners.

4. Shipping & Delivery

We currently ship to France, Germany, the United Kingdom, Australia, the United Arab Emirates, and the United States.
Orders are prepared within 24 to 48 hours (excluding weekends and public holidays).

Estimated delivery times for all destinations:
7 to 10 business days

Kaessar cannot be held responsible for delays caused by carriers, customs, or unforeseen circumstances.

5. Returns

You have 14 calendar days after receiving your order to request a return.
Items must be clean, unworn, and in their original condition.
Please refer to our Return Policy for full details.
Return shipping costs are at the customer’s expense, except in the case of a defective item.

6. Personal Data

Your personal information is collected only to process and deliver your order.
We never share or sell your data to third parties.
For more information, please read our Privacy Policy.

7. Disputes

In case of a dispute, we will always seek an amicable resolution first.
If no agreement is found, the matter will be handled under the applicable consumer protection laws of the customer’s country of residence.

📩 Customer Support: contact@kaessar.com
🕐 Average response time: within 48 business hours