Refund policy

At KAESSAR, you may return or exchange an item within 14 calendar days of delivery. No message or prior approval is required. Full instructions are available on our Returns page.

Required condition and hygienic try-on

The item must be unworn except for a brief try-on, unwashed, clean, undamaged, free from odours, stains and body-product marks, and in its original condition. Original tags, accessories, hygiene seals and packaging must be included when supplied.

A brief try-on solely to check the size and fit is allowed. Swimwear and close-fitting garments must always be tried on over clean underwear, never directly against bare skin. Do not remove the hygiene seal when one is supplied. Wearing the item for an extended period, using it in water or showing any sign of use goes beyond a simple try-on and may result in the return being refused.

Information to include in the parcel

You must place a note inside the parcel with your order number.

  • Refund: write “refund”, your order number and the name of the returned item.
  • Exchange: write “exchange”, your order number, the returned item and the requested size and, where applicable, colour. Exchanges are subject to availability.

Return shipping costs are the customer’s responsibility. We recommend using a tracked service and keeping proof of postage. The parcel remains the customer’s responsibility until delivery.

Return addresses

France and European countries, excluding the United Kingdom:
KAESSAR – RETURNS
31 Rue de la Fosse Jean Fat
51100 Reims
France

United Kingdom: our UK warehouse return address will be displayed on the Returns page from early August 2026. Do not ship the parcel until the address appears there.

All other countries: our US warehouse return address will be displayed on the same page from early August 2026 for returns from outside Europe and the United Kingdom. Do not ship the parcel until the address appears there.

Inspection, refunds and sale items

Items worn beyond a brief try-on, used in water, washed, soiled, damaged, scented, incomplete or tried on without clean underwear may be refused. After receipt and inspection, refunds are issued within 5 to 10 business days to the original payment method. Sale items may be returned under the same conditions as full-price items.